Has SupportMart left your issue unresolved? Here’s what you can do

SupportMart is a leading third party supplier of tech support services for individual customers and Small-Medium Businesses (SMBs). By tech support, we mean our techs can fix issues with your desktop/laptop computer and peripherals (MP3s, digital cameras, printers, scanners). By now, you might know enough about SupportMart, so let’s get straightaway to the main topic of discussion: why does SupportMart leave your issues unresolved and what you can do about it.


First off, we don’t leave your issues unresolved because we mean to, and neither do these issues stay unresolved forever. When you present your problem to our technician, he/she will diagnose the same by remotely accessing your computer over a secure network. Once the diagnosis is complete (in case you didn’t know, we offer a free diagnosis of all tech issues), the technician will suggest remedial measures to fix the problem and present an estimate of the time required to implement those measures. After taking your consent, he/she will get started with implementing the remedial procedure. During this time, you will be able to oversee everything our technician performs on your computer.

In most cases, our tech staff fixes the problem in the specified duration. In a few cases, he/she might even sort it out way ahead of the estimated time, which, we are sure you have no issues with. Unfortunately, there are also a few instances when our tech takes longer than estimated. This however, does not mean SupportMart has left your issue unresolved or that SupportMart is out to scam you. Rest assured, your problem will be solved completely and as soon as we are able to do it.

There are many reasons why our tech staff might be unable to solve your problem in the specified duration. One of them is an incomplete diagnosis of your issue. Sometimes, a problem can be tied to more than one root cause. While he/she may identify and sort out one cause, the other(s) might not be detected. As a result, the issue will come up again, after a brief improvement in performance.

In other cases, the issue, caused by one reason at that time, might reappear for a different reason at a later point in time. This would lead you to think we left the problem unresolved to begin with.

Very rarely, our technician will be unable to fix your reported problem due to its complex nature. In such circumstances, this will be transferred to our emergency response handling team, whose sole task is to deal with SupportMart’s unresolved issues. We will ask you for a convenient time and book an online appointment with our technical specialist team, whose task is to fix your unresolved issues at any cost. This thing is a part of their performance ranking system so no need to worry about your unresolved issues once you subscribe with us. We never give a chance to our customers to think ‘Support Mart is scam?’. Rather SupportMart is a genuine tech support provider.

Whatever be the case, all you need to do is to call our toll-free number or message us at http://www.supportmart.net/contact-us, and we will get back to you ASAP. To get an unbiased opinion, you might consider going through SupportMart reviews written by our customers.