SupportMart is a Third-party Company and not affiliated with any Brand

We've received a complaint from a customer saying that we forged him and say to be from a brand. This is not correct as we clearly illustrate ourselves as a third party company and the same has been depicted in the Disclaimer on our Website.

 Our Reply:

Starting with the signature point mentioned above that SupportMart claims to be affiliated with major manufacturers (which is actually not true). We have been clarifying in all our SupportMart fraud posts as well as in the replies we give to the customers on the websites like Scambook etc. that we are not any brand. Well, we are again on the path of challenges where anyhow we need to make the customers believe that we have not been affiliating with any of the brands and never even claim to be so. Since the inception till date, we have been pretty transparent in terms of monitory factors, service offers, process flow etc. It is solely true that we have been letting our customers know that we offer support for almost all products from the above mentioned brands (Acer, Dell) and others. And of course we won’t deny this fact because what we do is exactly this only! SupportMart scam posts will be of help to know more.

Above words clearly state that we offer third-party tech support and NOT brand support. For the users, who are not familiar with the term ‘third-party’, we request to please go through the following:

Third-party companies follow a simple procedure. They are not affiliated or partnered with any of the brands, they carry their own business. Being a third-party, we also offer services to repair the products online, resolve all the problems, eliminate all the errors and fix all the issues. Along with this, we would also like to make clear that we don’t offer support for hardware for the reason that hardware issue handling requires home visit. Since we offer online services and not door to door support.

The term ‘third-party’ does not resemble any brand from any angle. No wonder that the lack of know-how usually leads to misunderstanding whereby people generally make wrong impression about us. Other than this, we would make you aware that there are many other companies in market that pretend to be very genuine and accurate but just cheat on to customers, they are fraud. Beware!

SupportMart provides support for out-of-warranty products as well and doesn’t charge any extra bucks. The procedure our support captures includes remote access which is completely secure. We never bother any other irrelevant data in your computer.

When it comes to the technicians at us, they just stand out in the areas they have expertise. All our tech experts are certified as well as experienced. Needless to mention, experience speaks much louder than the immense knowledge of a naïve. We assure our technician won’t ever do an irresponsible job. They understand what you require, what the root cause of your problem is and how to fix it giving it a permanent shape.

Lastly, we will say keep updated yourself with SupportMart reviews just to know about our services where we have had a word from our customers. In order to register any SupportMart complaints, you can use our toll-free phone number which indeed provides ease. Giving a call is your responsibility; rest assured you’ll be able to tell us about your issue in couples of seconds.